Please read our full Jewellery Care & Repairs policy here.

Jewellery Care Guide

We want you to love and enjoy your jewellery for as long as possible. Every piece is carefully checked before leaving us, and we are always happy to help where we can.

Jewellery is delicate by nature, and proper care plays an important role in maintaining its appearance and longevity.

Our jewellery is made from a variety of materials, including stainless steel, gold-filled and sterling silver. Please follow the care instructions relevant to your piece.

General Jewellery Care

• Remove before showering, swimming, sleeping and exercising

Removing your jewellery during these activities helps reduce exposure to water, sweat, friction and accidental catching.

• Avoid perfumes, lotions, fake tan and beauty products

These products can affect the finish of jewellery over time. We recommend applying beauty products before putting your jewellery on and allowing them to dry fully first.

• Avoid chemicals and cleaning products

Household cleaners, chlorine and other chemicals can cause damage, discolouration or fading.

• Store your jewellery carefully

Keep jewellery somewhere clean and dry when not being worn. Where possible, store pieces separately to prevent scratching and tangling.

• Handle your jewellery gently

Avoid pulling, tugging or catching chains, clasps and charms on clothing or other objects.

Stainless Steel Jewellery

• Water-resistant and tarnish-resistant

Many of our pieces are made from high-quality stainless steel, chosen for its durability and resistance to tarnishing. While stainless steel is highly durable, prolonged exposure to water, chemicals and friction can still affect its appearance over time.

• Avoid prolonged contact with perfumes, lotions, fake tan and chemicals

These can affect the finish of your jewellery and may cause discolouration over time.

Gold-Plated Stainless Steel

• Gold plating can naturally fade over time

Our gold-plated stainless steel pieces have a gold-coloured coating over the stainless steel base. With regular wear, this coating will naturally become lighter or fade.

• Water, chemicals, perfume and friction can speed up fading

Removing your jewellery before showering, swimming and applying beauty products will help prolong the finish. Gold plating fading through normal wear is not considered a manufacturing fault.

Gold-Filled Jewellery

• Made with a substantial layer of genuine gold

Gold-filled jewellery has a substantial layer of genuine gold bonded to a base metal, making it significantly more durable than traditional gold plating and suitable for long-lasting wear.

• Still requires care

Although gold-filled jewellery is designed for long-lasting wear, we recommend removing it before showering, swimming and exercising where possible and avoiding perfumes, lotions, fake tan and harsh chemicals.

• Store somewhere clean and dry

When not being worn, keep your gold-filled jewellery somewhere dry and away from other pieces that could scratch it.

Sterling Silver Jewellery

• Made from genuine 925 sterling silver

Sterling silver is a beautiful and durable precious metal, but it can naturally tarnish over time.

• Tarnishing is completely normal

Exposure to air, moisture, perfume, lotions and other products can cause sterling silver to darken. This does not mean your jewellery is damaged.

• Use a soft silver polishing cloth

Gently polish your sterling silver jewellery when needed to remove tarnish and restore its shine.

• Avoid harsh or abrasive cleaners

These can scratch or damage the surface of your jewellery.

Beaded Bracelets

• ROLL ON & OFF — DO NOT STRETCH

When putting your beaded bracelet on or taking it off, gently roll it over your hand and onto or off your wrist. Do not pull the bracelet apart or overstretch it.

• Repeated stretching can weaken the elastic

Our beaded bracelets are made using elastic, which can weaken over time if repeatedly stretched. This may eventually cause the elastic to snap.

• Remove before showering, swimming and exercising

This helps reduce the amount of water, sweat and movement placing stress on the elastic.

• Avoid pulling or catching the beads

Beaded jewellery should be handled gently to avoid putting unnecessary pressure on the elastic or beads.

Charm Bar Jewellery

• Our Charm Bar jewellery is custom assembled by hand

Each charm is attached using a small jump ring, which is a secure but delicate connection point.

• Take extra care when wearing knitwear or chunky clothing

Charms and jump rings can catch on clothing and may open if pulled or snagged.

• Remove before sleeping, showering, swimming and exercising

This helps reduce the risk of snagging, pulling and damage.

• If a charm becomes detached, contact us

Please send us a clear photo and we will assess whether the charm can be reattached or whether another solution is available.

A jump ring opening or charm becoming detached due to catching, pulling or impact is generally considered normal wear and tear rather than a manufacturing fault.

Personalised Charm Bar Jewellery

• Your Charm Bar piece is personalised especially for you

Each piece is made to your individual choices, including the bracelet or necklace, charms and connectors you select.

• Personalised Charm Bar jewellery cannot be exchanged or returned for change of mind

As your Charm Bar jewellery is made specifically to your chosen design, we are unable to accept exchanges or returns simply because you have changed your mind.

• Please check your choices before your jewellery is completed

We will show you your selected charms and design before completing your piece, so please make sure you are happy with your choices before we assemble your jewellery.

• Faulty items are different

This does not affect your statutory consumer rights if your personalised jewellery is faulty or does not meet the required standard.

Manufacturing Faults

• Contact us within 30 days of purchase

If you believe your jewellery has a manufacturing fault, please contact us within 30 days of purchase, whether your item was purchased online or in store.

• Please provide proof of purchase where available

This may be your order confirmation, receipt or other proof of purchase, together with clear photos of the issue.

• We will assess the issue individually

If the item is found to have a manufacturing fault, we will offer an appropriate resolution, which may include a repair or replacement.

After 30 Days

• Issues reported after 30 days will be assessed individually

After 30 days, we will consider the age and condition of the item, how it has been worn and the nature of the issue before deciding whether it appears to be a manufacturing fault or general wear and tear.

• Jewellery worn for several weeks or months is not automatically eligible for a free replacement

Jewellery naturally experiences wear through regular use. We cannot automatically replace jewellery that has been worn for a period of time and has subsequently become damaged through general wear and tear.

• General wear and tear is not considered a manufacturing fault

This can include chains breaking after catching or pulling, jump rings opening, clasps becoming worn, scratches or surface marks, gold plating fading, sterling silver tarnishing and elastic weakening through repeated stretching.

• Accidental damage and misuse are not considered manufacturing faults

Damage caused by snagging, pulling, stretching, impact, chemicals, water exposure or failure to follow the care instructions may be considered general wear and tear or accidental damage.

Where possible, we are always happy to assess an item and advise whether a repair is possible. We may also be able to offer a replacement or repair at a reduced cost.

Please note: this policy does not affect your statutory consumer rights.

Repairs

• Contact us with clear photos of the damage

Please provide your proof of purchase where available and photos showing the item and the issue.

• We will assess whether a repair is possible

Some pieces can be repaired, while others may not be depending on the design, materials or nature of the damage.

We will always do our best to offer a helpful solution wherever we can.

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Woven By Annabel

Care Guide ♡

Handmade with love.

Every Woven By Annabel piece is handmade with care. As our bags are made from yarn and fabric, gentle handling and proper care will help maintain their appearance and shape.

Cleaning

• Hand wash gently in cold water

Use a small amount of mild detergent and handle your bag gently.

• Do not machine wash, bleach or use harsh cleaning products

These can damage the yarn and affect the shape and appearance of your bag.

• Do not soak for prolonged periods

Avoid leaving your bag submerged in water.

Drying

• Gently squeeze out excess water

Do not wring, twist or pull the bag.

• Lay flat to dry naturally

Place your bag on a clean, dry towel and allow it to air dry naturally.

• Keep away from direct heat

Do not use a tumble dryer or place your bag directly on a radiator.

Keeping Your Bag's Shape

• Gently reshape while damp

Use your hands to carefully restore the shape of your bag while it is drying.

• Stuff with clean tissue paper

This will help your bag retain its shape while drying or when being stored.

All orders are sent via Evri tracked delivery.

View full shipping information here.

We aim to dispatch all orders as quickly as possible and appreciate your patience during busy periods.

All orders are shipped using Evri tracked delivery within the United Kingdom.

Processing Times

Orders are typically processed and dispatched within 2–3 business days.
During busy periods, launches or peak seasons, dispatch may take up to 5–7 business days.

You will receive a dispatch confirmation email once your order has been shipped.

UK Shipping Options

Standard Shipping (Evri Tracked)
£3.50 — Dispatched within 4-5 business days

Priority Shipping (Evri Tracked)
£6.50 — Dispatched within 1-2 business days

Northern Ireland Shipping
£7.00 — Dispatched within 4-5 business days

Delivery timeframes are estimates and begin once your order has been dispatched, not from the date of purchase.

Tracking Your Order

All parcels are sent via Evri tracked delivery.
Once dispatched, you will receive a tracking link via email so you can follow your parcel’s journey.

Please allow time for tracking updates to appear after dispatch.

Delays & Busy Periods

While we always aim to meet our dispatch timeframes, delays can occasionally occur during busy periods, seasonal demand or due to courier delays. We appreciate your patience and understanding.

Lost or Delayed Parcels

Once your order has been dispatched, responsibility passes to the courier. However, we will always do our best to help if an issue arises.

If your parcel appears delayed or lost, please contact us and we can open an enquiry with Evri.

Please note:

• Parcels are not considered lost until confirmed by the courier

• Investigations can take several working days

• We are unable to refund or replace items until the courier has completed their investigation

Ensuring your delivery address is entered correctly at checkout is the responsibility of the customer.

For full returns and exchange information, please click here.

We hope you love your jewellery, but if for any reason it isn’t quite right, we’re here to help.

Returns Eligibility
Items may be returned within 14 days of delivery for a refund or exchange, provided they are:
• Unworn and unused
• In original condition
• Returned in original packaging
• Free from damage, marks or perfume

Returns that do not meet these conditions may not be accepted.

To request a return, please contact us first with your order number.

Faulty or Incorrect Items
If your item arrives faulty or you receive an incorrect item, please contact us within 48 hours of delivery with a photo and your order number.

Once assessed, we will arrange a suitable resolution which may include repair, replacement, or refund.

Non-Returnable Items
For hygiene and custom reasons, the following items cannot be returned:
• Earrings (for hygiene reasons)
• Custom or personalised jewellery
• Charm bar or made-to-order pieces
• Gift cards

Online Orders
Under UK Consumer Contracts Regulations, standard non-personalised items purchased online may be returned within 30 days of delivery for a refund, provided they are returned unworn, unused and in original condition.

Please ensure all sizing, measurements and product details are checked carefully before purchasing. Necklace lengths and bracelet sizes are listed/shown at the time of purchase and may vary in appearance depending on personal preference and fit.

Unless an item is faulty, we are unable to accept returns for sizing issues, fit preference or incorrect purchases.

In-Store Purchases
Items purchased in store are not eligible for refund, exchange or gift voucher due to change of mind, sizing issues or fit preference unless faulty.

Please ensure sizing and product details are checked carefully before purchase.

Charm Bar & Custom Jewellery
All charm bar and custom jewellery pieces are made using the customer’s chosen chain, charms, style and/or sizing selections. Due to the personalised nature of these items, they cannot be resold and are therefore non-refundable and non-exchangeable unless faulty.

Customers are responsible for checking chain lengths, sizing and charm selections before purchase.

Refunds
Once your return has been received and checked, refunds will be issued to the original payment method.

Please allow a few working days for your return to be processed.

Original shipping costs are non-refundable.

Exchanges
If you would like to exchange an item, please contact us first so we can advise on the best way to arrange this.

Return postage for exchanges due to incorrect ordering remains the responsibility of the customer.